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Home Oxygen & Sleep Specialists
Your Health . . . Our Concern . . . At Home
Serving Connecticut for over 20 years
Toll Free Phone: 1.888.575.7778
Toll Free Fax: 1.800.221.3003

Enteral Nutrition Program

Nutrition Excellence for Homecare Patients

Home tube feeding is an excellent alternative to hospitalization or long-term care. With a clinically based program overseen by our registered dietitians, we ensure that each new enteral patient is screened for potential nutritional risk.
A comprehensive nutritional screening process not only identifies potential risks that will require further attention, but establishes a baseline to monitor response to therapy. Our dietitians follow up on all patients with nutritional risk, conducting a more complete nutritional assessment, and sharing recommendations with the patient's physician and clinical caregivers.

Enteral Nutrition Program Clinicians

essica D'Agnese, RD, CD-N & Rick Aust, R.Ph.

Jessica D'Agnese, RD, CD-N
Registered Dietitian, Enteral Program

Jessica brings to Health Complex not only her expertise, but also a passion for patient care. Jessica received her B.S. in Dietetics from Saint Joseph College in West Hartford. She completed her internship and was employed at Saint Francis Hospital and Medical Center for 6 years as an acute care dietitian. Her clinical background includes intensive care, oncology, bariatrics and orthopedics. She has also worked in the long term care setting at The Reservoir in West Hartford.

Jessica serves as a clinical resource to our patients and customers. She completes initial assessments of new patient referrals as well as monthly calls to monitor compliance to prescribed therapy.

Direct phone: 203.346.7530, Click here to send Jessica an E-mail.

Rick Aust, R.Ph.
Registered Pharmacist, Pharmacy Manager

Rick also serves as a clinical resource to our patients and customers, providing expert advice on enteral products and services.

Direct phone: 203.346.7534, Click here to send Rick an E-mail.

Key Program Features

 Patient Benefits
Clinicians Available Act as the clinical resource for patients, caregivers and referral sources. Providing expert advice on all technical aspects of enteral therapy.
Initial Nutrition Screening on all new Patients Proactively identifies any potential risks and maximizes patient outcomes
Ongoing Nutrition Follow-up for all patients on a Monthly Basis Ensures not only compliance, but monitors response to therapy and identifies early signs of complications, such as intolerance, weight loss and dehydration
Complete product formulary, including specialized formulas for pediatrics, diabetics, and patients with liver, renal or pulmonary problems Provides appropriate nutrition therapy for each patient's situation.
Formulas & Supplies
* "One Stop Shop" Formula, Pump & Supplies
* Cost-effective
* Full range of formulas
* Latest product releases

Click here to visit Novartis Nutrition
Health Complex uses Novartis Nutrition enteral formulas. Click here to visit the Novartis website.
Personalized patient education Comprehensive instructions on feeding pumps, tubes, formula administration guidelines, and troubleshooting. Technical support available 24 hours a day.

 Information needed when making an Enteral Referral:
* Patient Demographics
* Ht, Wt, Diagnosis, History
* Feeding plan including formula, method of feeding
* (bolus, gravity, or pump), rate, and type of tube
* Signed Physician’s Order
* Primary Care Physician
* Primary and secondary insurance with policy number
* and name of insurer if other than patient.
*
 Medicare Documentation
* Expertise in Insurance Coverage & Billing
* The following documents are necessary for
* successful Medicare reimbursement:
1. Prescription
2. Letter of Medical Necessity
* Formulas in Category IB, III, IV,V
* Pump justification
3. Certificate of Medical Necessity
* (Provided by Health Complex)

 FEEDING PUMP INSTRUCTIONS
If you are currently on service and would like more information on your feeding pump, click on the pump that
you are using below to go directly to the manufacturer's website for additional operating / troubleshooting information.

If your pump is not functioning properly, please call us at 1.888.575.7778 for assistance.

Click here for more information on the COMPAT 235
Compat 235 

Click here for more information on the KANGAROO 234
Kangaroo 224

Click here for more information on the KANGAROO PET
Kangaroo PET 
 

 Click here for Medicare coverage guidelines for Enteral Nutrition Therapy.

Enteral Nutrition Therapy - Key Program Highlights
* Toll Free Central Intake
* Same Day Set up
* Highly Trained Personnel - Registered Dietitian follow-up
* Initial and Ongoing patient monitoring
* Patient Education on Management of Equipment & Therapies
* Access to the Latest Technologies
* 24 Hour On-Call Emergency Care & Technical Support Available
* Personal Attention and Care - we provide home visits for our customers, with a focus
* on personalized education and support, as well as to assess and evaluate the patient’s
* status and healthcare needs.
* Total Reimbursement Management - including confirmation of eligibility,
* gathering medical documentation and submission of claims.

Easy Referral Process (phone or fax):
Toll Free Phone: 1.888.575.7778
Toll Free Fax: 1.800.221.3003

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